In this special XCLusive case study, we talk to Susan Weyandt, Partner Development Manager, and Kendra Holz, Knowledge + Instuctional Design Specialist at Midmark RTLS.
Midmark had been dealing with a traditional LMS that was difficult to administer, costly to scale, and delivered a poor user experience.
Susan will share how Midmark modernized their channel learning strategy by implementing Build Capable XCL with Zendesk. This enabled learning in the flow of work, eliminated manual enrollment processes, and improved both learner engagement and administrative efficiency.
This case illustrates how shifting from a platform-centric approach to a learning ecosystem can drive adoption, reduce operational friction, and deliver more effective, performance-focused training.
